Grievance officer
CA Jitendraa Rathi, Chartered Accountant (CA membership number 217936), founder of JR Loan Advisors (profile).
- Email: jitendraa@jrloanadvisors.com (please write "Grievance" in the subject)
- Phone / WhatsApp: +91 94450 93336
Please include your name, mobile number, the date of your enquiry and what went wrong. Never send OTPs, PINs, passwords or full bank credentials.
Our response time
- Acknowledgement within 2 working days of receiving your complaint.
- Written reply within 15 days, explaining what we found and what we will do.
- If we need documents from a lender to answer, we tell you that in writing and keep you updated.
Complaints about a lender (bank or NBFC)
JR Loan Advisors is an advisory practice, not a bank or NBFC, and does not sanction or disburse loans. Rates, fees, sanction, recovery and loan servicing are the lender's responsibility. If your complaint is about a lender, or about how a lender's agent or DSA treated you:
- Write to the lender through its grievance redressal channel, and then its principal nodal officer. Keep copies.
- If the lender rejects your complaint, does not reply within 30 days, or you are not satisfied with the reply, file a complaint under the RBI Integrated Ombudsman Scheme on RBI's Complaint Management System: cms.rbi.org.in.
We will help you draft the complaint and assemble the papers at no cost.
Report unauthorised lenders or schemes
To report an entity that is illegally taking deposits or running an unauthorised lending or investment scheme, or to check whether an entity is regulated, use RBI's Sachet portal: sachet.rbi.org.in. For online fraud, call the cybercrime helpline 1930 or report at cybercrime.gov.in.
See also our disclaimer and privacy policy.